Today marks International Coffee Day and what better way to celebrate than a trip to our favourite coffee and chocolate shop Mocha, situated in the beautiful market town of Richmond. If you are looking for a warm welcome and tasty, quality food and drinks, Mocha is the place.
On arrival we were greeted by Melissa who made us some delicious coffees, after much deliberation over all the tempting flavours I decided to include a shot of Butterscotch in my Latte and it did not disappoint! At Mocha there are options for everyone, they have a wide selection of chocolate gifts, vegan and sugar free selections, chocolate stout from Richmond Brewing Company and, of course, Yorkshire Dales Distillery spirits.
Melissa told us her favourite thing about working at Mocha was tasting the chocolate, to us that is completely understandable as at Yorkshire Dales Distillery, ours is sampling the spirits. She explained how Dennis, the Master Chocolatier handmakes a vast majority of the chocolate in the mouth-watering selection available. Apart from sampling the chocolates, Melissa told us she also loves the family run feel at Mocha, and that they genuinely care about every customer.
In trying times, Mocha adapted exceptionally. They devised ‘working from home’ hampers and ‘self-isolating survival’ kits to help maintain the morale of customers during the coronavirus pandemic. Personally, we can’t think of a better combination than chocolate and Yorkshire Dales Distillery miniatures to get you through a Zoom call! The team also adapted their online shop to make sure customers could continue to access their favourite chocolate products. As soon as they were able too safely, Mocha opened to customers with socially distanced tables, table service and strict cleaning procedures to ensure the safety of their much-loved customers and hardworking staff.
The team at Mocha love meeting your furry friends, they are not your average ‘dog friendly’ venue, one review on TripAdvisor described it as ‘’ the most dog friendly coffee house on earth’’, high praise indeed! They are enthusiastic about meeting your lovely pets and even have a ‘Mocha Dog of the week’ hashtag on their social media. Our office dog Hugo would be a strong candidate, but he is generally too busy sleeping under Sarah’s desk to worry about the fame it might bring!
We can undoubtedly see why Mocha recently won the Business Excellence ‘Retail Food Customer Service Award’. Melissa told us the team at Mocha strive to provide excellent customer service, which we can vouch for. They provide an excellent personal service and go over and above for their customers.
We couldn’t name all of the reasons why we love Mocha, but something we think is exceptional is their authentic and genuine passion for their products, the shop and their customers. We love to see our products used in different ways and we especially love the way our alcohol is used by Dennis to make his boozy chocolates, such as the salted caramel and vodka, dark rum truffle and gin and orange. Like us, Mocha endeavour to promote local Yorkshire products and support small and local business wherever possible, an ethos we are especially encouraging of.
Be sure to take a look at their Instagram and Facebook accounts where you can find photos of four legged customers (#mochadogoftheweek) and amazing cakes and bakes they offer. If you are not local but are intrigued by what else Mocha has to offer, sign up to the newsletter on the website where you will receive 15% off your next online order and be entered into a monthly prize draw!