YORKSHIRE DALES DISTILLERY LTD PRIVACY POLICY
Registered name: Yorkshire Dales Distillery Ltd
This privacy notice tells you what to expect us to do with your personal information.
2. What information we collect, use, and why
3. Lawful bases and data protection rights
4. Where we get personal information from
5. How long we keep information
6. Who we share information with
7. Sharing information outside the UK
1. Contact details.
a. Post. Yorkshire Dales Distillery Ltd, Unit 7C, Easton Way, Colburn, CATTERICK GARRISON, North Yorkshire, DL9 4GA, GB.
b. Email. helloram@yorkshiredalesdistillery.com.
2. What information we collect, use, and why.
a. We collect or use the following information to provide services and goods, including delivery:
(1) Names and contact details.
(2) Addresses.
(3) Date of birth.
(4) Purchase or account history.
(5) Health information (including dietary requirements, allergies and health conditions).
(6) Health and safety information.
(7) Account information.
(8) Website user information (including user journeys and cookie tracking).
(9) Identification documents.
(10) Information relating to compliments or complaints.
b. We collect or use the following information for the operation of customer accounts and guarantees:
(1) Names and contact details.
(2) Addresses.
(3) Purchase history.
(4) Account information, including registration details.
(5) Marketing preferences.
c. We collect or use the following information to prevent, detect, investigate or prosecute crimes:
(1) Names and contact information.
(2) Customer or client accounts and records.
(3) Video and CCTV recordings of public areas (including indoor and outdoor spaces).
(4) Audio recordings of public areas (including indoor and outdoor spaces).
(5) Video and CCTV recordings of private or staff only areas.
(6) Audio recordings of private or staff only areas.
(7) Information relating to health and safety.
d. We collect or use the following information for service updates or marketing purposes:
(1) Names and contact details.
(2) Addresses.
(3) Marketing preferences.
(4) Purchase or viewing history.
(5) Website and app user journey information.
(6) Records of consent, where appropriate.
e. We collect or use the following information to comply with legal requirements:
(1) Name
(2) Contact information
(3) Identification documents
f. We collect or use the following information for recruitment purposes:
(1) Contact details (eg name, address, telephone number or personal email address).
(2) Date of birth.
(3) National Insurance number.
(4) Copies of passports or other photo ID.
(5) Employment history (eg job application, employment references or secondary employment).
(6) Education history (eg qualifications).
g. We collect or use the following personal information for dealing with queries, complaints or claims:
(1) Names and contact details.
(2) Address.
(3) Account information.
(4) Purchase or service history.
(5) Information relating to health and safety.
(6) Correspondence.
3. Lawful bases and data protection rights.
a. Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
b. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
(1) Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
(2) Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
(3) Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
(4) Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
(5) Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
(6) Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
(7) Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
c. If you make a request, we must respond to you without undue delay and in any event within one month.
d. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
e. Our lawful bases for the collection and use of your data.
(1) Our lawful bases for collecting or using personal information to provide services and goods are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(3) Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
(2) Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(3) Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
(3) Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(3) Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
(4) Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(5) Our lawful bases for collecting or using personal information for legal requirements are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(3) Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
(6) Our lawful bases for collecting or using personal information for recruitment and employment purposes are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
(3) Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
(7) Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
(1) Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
(2) Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
4. Where we get personal information from.
a. Directly from you.
b. CCTV footage or other recordings.
c. Previous employers.
5. How long we keep information.
6. Who we share information with.
a. Data processors.
(1) Microsoft. This data processor does the following activities for us: Store Customer Information, Store Recruitment Information.
(2) SiteGround (WordPress). This data processor does the following activities for us: Store Customer Information, Store Recruitment and Employment Information.
(3) SendPulse. This data processor does the following activities for us: Store Customer Information.
(4) HubSpot. This data processor does the following activities for us: Store Customer Information.
(5) Google. This data processor does the following activities for us: Collect and Store Customer Information.
(6) Meta. This data processor does the following activities for us: Collect and Store Customer Information.
(7) LinkedIn. This data processor does the following activities for us: Collect and Store Customer Information.
(8) Sage. This data processor does the following activities for us: Store Customer Information.
(9) Ring (Amazon Web Services (AWS). This data processor does the following activities for us: Store Video and Audio of Public Areas (including indoor and outdoor space) and Private or Staff Only Areas.
(10) Streamline Accountants. This data processor does the following activities for us: Store Customer Information, Store Recruitment Information.
b. Others we share personal information with.
(1) Financial or fraud investigation authorities
(2) Relevant regulatory authorities
(3) Sharing information outside the UK
7. Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
a. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
(1) Organisation name: Microsoft.
(1) Category of recipient: Cloud Storage.
(2) Country the personal information is sent to: US.
(3) How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
(2) Organisation name: SendPulse.
(1) Category of recipient: CRM.
(2) Country the personal information is sent to: US and Germany.
(3) How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
(3) Organisation name: HubSpot.
(1) Category of recipient: CRM.
(2) Country the personal information is sent to: US and Germany.
(3) How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
(4) Organisation name: Google.
(1) Category of recipient: Data Collection.
(2) Country the personal information is sent to: Global.
(3) How the transfer complies with UK data protection law: Adequacy Regulations, International Data Transfer Agreement (IDTA) and International Data Transfer Adendum.
(5) Organisation name: Meta.
(1) Category of recipient: Data Collection.
(2) Country the personal information is sent to: Global.
(3) How the transfer complies with UK data protection law: Adequacy Regulations, International Data Transfer Agreement (IDTA) and International Data Transfer Adendum.
(6) Organisation name: LinkedIn.
(1) Category of recipient: Data Collection.
(2) Country the personal information is sent to: EU, US, Switzerland.
(3) How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
(7) Organisation name: Ring (Amazon Web Services (AWS).
(1) Category of recipient: Video and Audio Storage and Retrieval.
(2) Country the personal information is sent to: EU.
(3) How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations).
8. How to complain.
a. If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
b. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
(1) The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF.
(2) Helpline number: 0303 123 1113.
(3) Website: https://www.ico.org.uk/make-a-complaint
Last updated: 21st October 2024
